- We strive to provide complete care for our patients. Learn more about all the services we provide.
Is there anything I should do to prepare my pet?
Please have your pet in an area where they are easily accessible. Outdoor cats should be inside (unless they will come when called). Very timid cats should be in a carrier, on a leash or in a small room (e.g. without furniture that might need to be moved to reach them). This area should be quiet and with normal to low lighting to help them relax so that they can be easily reached for their exam without a traumatic chase or trapping event being necessary.
Dogs should be taken for a walk or play prior to the visit to help them be in a more relaxed state to recieve visitors.
Please keep all other species in the way and environment you normally have set up for them.
Can you do lab work?
Any lab work samples (e.g. blood, urine, feces, etc) that are deemed necessary can usually be taken at the time of the visit.
What happens if my pet does not co-operate or needs further attention, more advanced diagnostics or treatment beyond what can be done at home?
Sometimes, despite everyone's best efforts and intentions it's just not in the cards. Sometimes, things are just not what they seemed to be. No worries, if this is the case, we will transport your pet to our hospital facility where we can then continue to fully address whatever issues are at hand. Once procedures are complete, we will bring your pet back home to you.
Can I help during the appointment?
This really depends on your pet.
Whenever possible, we like you to be present and fully involved as most animals are most comfortable having someone they know and love nearby. Occasionally, animals actually act worse when they sense or pick up on their owner's stress and worry. Some take on that stress as their own, and some pet's become very fixated on simply doing their job and protecting their human. In these cases, simply shifting the pet's focus and relaxing the stimulus by going to a different room or having you step out can make a big difference in what we can get accomplished and how fast.
Also, many people are not comfortable around certain injuries (e.g. working with eyes, open wounds), blood, needles, etc. We will ALWAYS let you (and your pet) know what we are doing and when. No explanations on your part are necessary, but we do understand if you do not wish to participate in everything; this is why you called us in the first place and why we come with appropriate support staff and equipment.
My pet is super nice and would never hurt anyone! Do you have to use a muzzle? That seems so mean.
Again, this depends on your pet. The patient dictates what kind (if any) of restraint is necessary. Anyone (including us) who is sick/hurt or scared can and will bite. This is completely understandable and certainly doesn't make them a bad or mean pet. It just means that we have to respect and work with how they are feeling.
Muzzles, towels, Elizabethan collars ("cone of shame"), mama clips, etc. are all helpful tools that keep everyone (most importantly your pet) safe and often enable us to do what we need to do in a much calmer and more efficient way.